Start with the deadline
If a part is holding up production or a site can only unload at a fixed time, tell us the latest it can arrive. We’ll also need the earliest collection time, both addresses and the packed size and weight so we can check what’s possible.
Give the latest useful arrival time
“Urgent” can mean different things. Give the date, time and delivery location, then explain what depends on the goods arriving. If there is any flexibility, include it so the team can consider the available options.
Why consider a dedicated vehicle?
A dedicated van or truck is reserved for your shipment and can avoid groupage depot transfers. The suitable vehicle depends on the packed load, route and timing; availability needs to be checked before a booking is confirmed.
Check the collection is ready
Tell us when the goods will be packed and accessible, not just when production is due to finish. Include the collection reference, site contact and loading hours. If the ready time changes, let the team know straight away.
Explain what happens if it is late
A stopped production line, a booked engineer and an exhibition opening create different deadlines. Explaining the situation helps us review the timing and discuss practical options with you.
Give us the right contacts
Provide a working number for each site and say who should receive updates. If collection or delivery is outside office hours, check who will answer a collection, paperwork or delivery query.
Send a complete load description
Include package quantities, packed dimensions, gross weights and the goods description. Flag any fragile, unusual or restricted goods and any special handling needs. Photos can help explain an awkward load, alongside measurements.
Check van and truck suitability
A van may suit smaller urgent loads. A truck may be needed for greater size or weight, or a particular loading method. Include the equipment available at each site so we can check how the load will get on and off.
If you are booking for a customer
Pass on the collection and delivery instructions, reference numbers and update requirements. Make clear who can approve changes and who the transport team should contact at the loading and receiving sites.
Confirm the plan before booking
Review the proposed collection and arrival times, vehicle and quote. Allow for the crossing and any border requirements. An enquiry starts the availability check; it does not reserve a vehicle.
Need to move something urgently?
Send the route, ready time, delivery deadline and load details, or call 01234 385970 to discuss the delivery. We’ll check what is available and talk you through the proposed arrangements.
