The truck is allocated to your agreed load and journey. You may need this even if the trailer is not completely full, for example where the goods need fewer transfers or a particular delivery slot.

Large pallet loads, machinery and bulky equipment may need a truck. Send the packed sizes and weights first; the pallet count alone does not tell us whether a vehicle can carry or load the goods.

Say whether the goods need side, rear or overhead loading. Confirm the equipment and staff available at collection and delivery. Any tail-lift or other special requirement must be checked as part of the quote.

Give the full addresses and required dates. The transport team will need to consider the crossing, receiving hours and route restrictions. Agree who is handling the customs paperwork and when it will be ready.

Confirm the entrance, loading area and any vehicle size restrictions. If the site needs a booking, permit, induction or escort, include the details before the truck is arranged.

Check the collection window, delivery appointment, vehicle type and equipment included. Ask about waiting time and what to do if the goods are not ready or the receiver changes the slot.

Explain any limits on stacking, orientation or handling. Give the packed dimensions of oversized items and the manufacturer’s loading instructions where relevant. Suitability needs to be agreed before dispatch.

Check that the quoted load and dates match your instructions. If a shared service is also being considered, compare handling and delivery arrangements as well as price. Choose the service that fits the job.

Send ACS the route, pallet or package details, total gross weight and required times. We’ll check availability and the loading arrangements before confirming the proposed service and price.